1. Types of Information Collected

A Privacy Policy outlines what data is being collected from users. This is important because it builds trust with your users and informs them of their rights and control over their data.

Personal Information:

This data is directly tied to a person, allowing the company to identify you, and it often includes:

• Identity-related Information: Name, email, phone number, etc. It's essential to personalize the service (like delivering the right food to the right place) and offer support.
• Payment Details: Credit card information, billing addresses, etc., to process payments securely.
• User Preferences: Dietary preferences, past orders, favorite meals, or delivery addresses. This allows businesses to personalize the user experience, improving the chances of repeat customers.

Non-Personal Information:

This is data that cannot be used to identify an individual but helps improve services and experiences. It typically includes:

• Cookies: Small pieces of information saved in your browser to remember details like login information, preferences, or even items in your cart. They ensure you don’t have to re-enter information every time you visit.
• Device & Usage Data: Information like IP address, browser type, device type (smartphone, desktop), and how you use the website or app. This data helps understand user behavior, like which pages are most visited or where users drop off, helping businesses improve their site/app.
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2. How Information is Used

The Privacy Policy also explains how this data is being used and why it’s necessary. A transparent explanation of the "why" increases trust in the platform and helps users feel more secure about their data being used in specific ways.

Key Uses of Data:

• To Complete Transactions: Personal details and payment information are used to process orders and deliver the food accurately.
• Personalized Experience: Preferences and past orders help the app make personalized suggestions or offer promotions related to the user's tastes (e.g., offering a discount on vegetarian dishes if you often order vegetarian food).
• Communication: Personal contact information is used to notify users about their orders, delivery status, and promotions. You can always opt-out of promotional emails or notifications.
• Improving the Service: Usage data helps businesses understand which features are working and which need to be improved. For example, if users are frequently having issues checking out, the website/app design might be optimized for better user experience.
• Legal Compliance: Sometimes, companies must share your data with authorities or comply with legal requirements (e.g., providing your order history in case of tax audits or disputes).

3. Sharing of Information

The policy must clarify who else gets access to the data you provide and under what circumstances. Users need to understand how their data is shared, with whom, and why.

Key Sharing Scenarios:

• Service Providers: To offer the services (such as payment processors, food delivery services, or customer support), Bhagi’s Vantillu may need to share your information with third parties. These third parties are bound by contracts to safeguard your data.
• Business Transfers: In case Bhagi’s Vantillu is sold, merged, or reorganized, your data may be transferred as part of the transaction.
• Legal Requirements: If a court order, law enforcement, or government entity requests your data (e.g., in case of fraud or legal investigations), Bhagi’s Vantillu must comply and share the necessary information.

4. Data Security

A good Privacy Policy will provide details about how the company protects user data. This is critical for user confidence and helps minimize security concerns.

Key Security Measures:

• Encryption: Personal and payment data is encrypted during transmission, making it harder for unauthorized parties to access or misuse it.
• Secure Servers: The company may store data on secure servers with advanced security protocols.
• Access Controls: Only authorized personnel within the company can access certain data, ensuring that users’ personal information isn’t exposed to anyone who doesn’t need it.

5. User Rights and Control

The Privacy Policy must also highlight what rights users have regarding their personal data and how they can manage it. This is essential for user autonomy and compliance with data protection laws.

Key Rights Users Have:

• Access: Users can ask for a copy of the data that the company holds about them.
• Correction: Users can update or correct any inaccurate or outdated information.
• Deletion: Users can request to delete their account or personal data, although some data may be kept for legal reasons (e.g., order history for tax purposes).
• Opt-Out: Users can stop receiving marketing messages or push notifications at any time.
• Portability: Users can ask for their data in a format that makes it easy to transfer to another service.

6. Cookies & Tracking Technologies

This part of the Privacy Policy clarifies how cookies and other tracking technologies are used to enhance the user experience.

How Cookies are Used:

• Functionality Cookies: These are used to keep you logged in or to remember your preferences (like language or location) when you revisit the site or app.
• Analytics Cookies: These track how you use the platform and help improve features. They may collect data such as pages viewed, clicks, and the time spent on each page.
• Advertising Cookies: These are used for showing personalized ads based on your browsing history and interactions on the app or website.

7. Third-Party Links

The Privacy Policy also covers links to third-party sites or services. Bhagi’s Vantillu may sometimes have promotions or external services (like delivery partners), but these websites or apps may have different privacy policies.

8. Changes to the Privacy Policy

This section tells users that the Privacy Policy can change over time. When changes happen, Bhagi’s Vantillu will notify users and update the date on the policy.

9. Contact Us

support@vantillu.co.in
Phone: +91-9666499255
Address: Plot No 107 west Part, AJRC Colony, Nagole, Hyderabad 500068, India.  

Contact Bhagi’s Vantillu for questions or concerns regarding their privacy. Whether they need to correct their information, delete their account, or ask about specific data usage, users need an accessible support team.

10. Data Retention and Deletion

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. The retention period may vary depending on the type of data and the applicable legal or regulatory obligations.

• Service Delivery: Data required to provide you with our services, such as food orders, delivery details, and payment history, will be retained for the duration of your account's active status.
• Legal and Regulatory Compliance: We may retain certain data for longer periods if required by applicable laws, such as tax, fraud prevention, or consumer protection regulations.
• Account Deactivation: If you choose to deactivate or delete your account, we may retain some personal data for a specified period to comply with legal obligations, prevent fraud, or resolve disputes.

2. Criteria for Data Retention

The specific length of time we retain personal data is determined by several factors, including:

• Legal Obligations: We may need to retain personal data for a period to comply with legal obligations (e.g., for tax or audit purposes).
• Contractual Necessity: Data that is essential to fulfill our contractual obligations to you (e.g., to complete an order or resolve issues) may be kept for the duration of the service relationship.
• Business Needs: Data that is important for business operations, such as improving user experience, may be retained for a reasonable period.

3. Data Deletion

You have the right to request the deletion of your personal data under certain circumstances. If you would like to request that we delete your personal data, you may do so by contacting us directly at [support@vantillu.co.in]. Once we receive your request, we will take the necessary steps to securely delete your personal information, subject to the following conditions:

• Account Deletion: If you decide to delete your account, we will delete all personal data associated with it, unless it is required for legal, accounting, or security purposes.
• Data Deletion Requests: In some cases, we may not be able to delete certain data if we are legally required to retain it (e.g., for tax or legal compliance). However, we will inform you if there are any such limitations.

4. How We Delete Your Data

When we delete your data, we take reasonable measures to ensure that it is removed from our systems and cannot be reconstructed or retrieved. This may involve securely wiping data from our servers or ensuring that backup copies are appropriately erased.

5. Data Minimization

We are committed to data minimization, meaning that we only collect and retain the minimum amount of data necessary for the purpose for which it was collected. Whenever possible, we will anonymize or pseudonymize personal data to reduce privacy risks.

6. Your Rights Regarding Data Retention and Deletion

• Access: You have the right to request access to the personal data we hold about you.
• Correction: You may request corrections to any inaccurate or incomplete personal data we hold about you.
• Deletion: You have the right to request deletion of your data in accordance with applicable laws.
• Objection to Retention: If you believe that we are retaining your data for longer than necessary, you can object and request that we review or delete the data.

7. Exceptions to Data Deletion

While we strive to honor data deletion requests, there are certain circumstances where data may be retained, even if you request its deletion:

• Legal Requirements: We may be required to retain certain information for legal, regulatory, or contractual reasons.
• Dispute Resolution: If there are any unresolved disputes, we may retain your data for as long as necessary to resolve them.
• Security Reasons: In some cases, we may retain data to prevent fraud or other security-related issues.

11. User Consent and Opt-Out Mechanisms

• How Consent is Obtained: Consent may be requested at the time of signing up for the service or upon first use of the app or website. Explicit consent is typically required for processing sensitive data (such as payment information or health-related data).
• Opt-Out Options: Users should be provided with clear options to opt-out of non-essential data collection (like marketing emails or targeted ads).
  • Users might be able to disable cookies or tracking features through browser settings.
  • Unsubscribing from email lists or disabling push notifications are common features available in many apps or websites.

12. Minors' Privacy

Age Restrictions: The policy might explain that users must be a certain age to use the service (e.g., 18 years or older).

• In many jurisdictions, companies are prohibited from collecting or processing the personal data of children without explicit parental consent.

• What Happens if Data is Collected: If Bhagi’s Vantillu unknowingly collects data from minors, the company is often required to delete the data once it is discovered.

13. Marketing and Behavioral Tracking

• Targeted Advertising: Bhagi’s Vantillu may use your purchase history and browsing behavior to deliver tailored promotions. For example, if you order a lot of vegan meals, the app might show discounts for vegan dishes.
• Third-party Advertisers: These may also track your behavior across various websites to serve personalized ads. This typically involves sharing data with advertising networks or platforms.
• User Control: Users should be able to control their ad preferences, such as opting out of personalized ads. Many platforms allow users to disable tracking or limit ad personalization through privacy settings.

14. Updates to the Privacy Policy

We may periodically update this Privacy Policy to reflect changes in applicable laws, our data collection and usage practices, service features, or technological advancements. We encourage you to review this page regularly to stay informed of any updates. The information we collect will be used in accordance with the Privacy Policy in effect at the time of use.

In the event of significant changes, we will post the revised Privacy Policy on this page with an updated Effective Date. We recommend that you carefully review these changes. By continuing to use our services after any modifications to this Privacy Policy, you consent to and accept the updated terms.