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Frequently Asked Questions

Simply browse through the menu on the app or website, select your items, and proceed to checkout. After entering your delivery details and choosing a payment method, you can confirm and place your order.
Yes, we offer catering services and discounts on bulk orders. Please contact our customer support team for more details and to place your bulk order on Bulk order form on screen
Common Payment Methods: 1.Credit/Debit Cards: Visa, MasterCard, American Express, etc. 2.Digital Wallets: Paytm, Google Pay, Apple Pay, etc. 3.Net Banking: Payments via direct bank transfers or online banking. 4.UPI Payments: Unified Payments Interface (e.g., Paytm UPI, Google Pay, Phone Pe). 5.Prepaid Cards or Vouchers: If the service supports food gift cards, prepaid cards, or vouchers, they can also be used.
Check Payment Details: Ensure that your payment information (card number, expiry date, CVV) is entered correctly. Check Your Bank Account: Verify that your account has sufficient funds for the transaction. Try Another Payment Method: If your current payment method fails, try using a different card, digital wallet, or payment option. Contact Support: If the issue persists, please reach out to our customer support team for further assistance. Refund Process: If your payment attempt was unsuccessful but funds were deducted from your account, we will automatically process a refund to your original payment method within 7-8 business days. Retry Payment: You can easily complete your payment by retrying the process with a different payment method.
Yes, some locations or menu items may have a minimum order amount for delivery. You will be notified during checkout if this is the case.
Unfortunately, once an order is confirmed, it cannot be modified. However, you can contact customer support, and we will do our best to assist you if the order has not been processed yet.
You can track your order in real time through the Order Tracking feature in the app or website. You will receive updates regarding the order status and the estimated delivery time.
Orders can be canceled within a limited time after placing them. Please check the Order Cancellation Policy for specific details. If you wish to cancel, contact support as soon as possible.
You can enter your delivery address during the checkout process to check if we deliver to your location. If your area is not covered, you will be notified.
To update your delivery address, go to the Profile section in the app or website and edit your address details before placing a new order. For ongoing orders, contact customer support.
If your order is delayed, you will receive notifications about the estimated delivery time. If the delay is significant, you can reach out to customer support for assistance or a possible resolution.
Gold Membership can be obtained by subscribing to our premium plan or by meeting specific loyalty criteria (e.g., frequent orders, spending thresholds). Benefits include free delivery, discounts, and more
you can contact customer support through the Help section in the app or website. We offer chat support, and you can also call us directly for urgent inquiries.
We regularly offer discounts, promotions, and special deals. Keep an eye on the app or sign up for our newsletter to receive updates about the latest offers.
If you received the wrong order, please contact customer support immediately with your order number and issue details. We will correct the mistake and arrange for a replacement or refund as appropriate.
Yes, you can leave a tip for your delivery driver either when placing your order or after receiving it. Tips can be added through the payment page or within the order tracking section.