1.Refunds are generally not granted for:

• Change of Mind: If you decide to cancel or change your order after it has been placed, no refund will be provided unless there is an error on Bhagi’s Vantillu’s part.
• Incorrect Address or Information: If your order cannot be delivered due to incorrect or incomplete address information provided by you, no refund will be issued.
• Order Already Delivered or Consumed: Once the order has been delivered or consumed, it is not eligible for a refund unless there are significant quality issues or complaints.
• Unavailability of Delivery Service: If your location is out of delivery range or unavailable at the time of the order, you may not be entitled to a refund unless explicitly stated.

1. Refund Request Process
   To initiate a refund request, follow these steps:
   • Submit a Request: Contact Bhagi’s Vantillu customer support within 24 to 48 hours of receiving your order, providing your order number and a detailed description of the issue.
   • Evidence Submission: For issues related to food quality or condition (e.g., damaged packaging, spoiled food), you may be asked to provide photographic evidence to support your refund claim.
   • Review and Resolution: Our customer service team will review your claim and determine whether you are eligible for a refund. We may request further details if necessary to process your request.
2. Refund Method
   Refunds will be issued to the original payment method used for the transaction. If you used the Bhagi’s Vantillu Wallet to complete the purchase, the refund will be credited back to your Wallet balance.
   • Credit Card/Bank Transfers: Refunds to credit card payments, debit cards, or bank transfers may take 5-7 business days depending on your bank's processing time.
   • Wallet: If funds were added to your Bhagi’s Vantillu Wallet, any refunds will be credited back to your Wallet balance.
   • Cash Payments: In the case of cash payments for delivery, refunds may be provided via the Bhagi’s Vantillu Wallet or a store credit, depending on the circumstances.
3. Partial Refunds
   In cases where part of the order is missing, incorrect, or not up to standard, a partial refund may be issued. The amount refunded will be proportional to the issue encountered with the order. For example, if an item is missing or incorrect, you may receive a refund for the value of that specific item.
4. Gift Cards, Promotional Codes, and Discounts
   Refunds related to gift cards, promotional codes, or discounted purchases are subject to the following:
   • Gift Cards: Gift cards cannot be refunded or redeemed for cash. However, if a purchase paid with a gift card is refunded, the gift card balance will be reinstated for future use.
   • Promotional Codes: If you applied a promotional code to your order, the value of the discount may be subtracted from your refund. You will receive a refund for the balance of the order, excluding the promotional value.
   • Discounted Orders: Orders made with discounts or special offers are refunded based on the total amount paid after the discount.
5. Refund Processing Time
   Once your refund request has been approved, it will typically be processed within 5 to 7 business days. However, the actual time it takes for the refund to appear in your account depends on your payment method and financial institution. Bhagi’s Vantillu is not responsible for delays caused by third-party payment processors or banks.
6. Subscription-Based Services (Gold Membership)
   Refunds for subscription-based services, such as Gold Membership or other recurring services, may be provided under the following circumstances:
   • Cancellation Within Refund Window: If you cancel your subscription within a specified period (e.g., 30 days), you may receive a full or partial refund depending on the terms of your subscription.
   • Services Not Rendered: If you are charged for a subscription period but have not received the promised benefits, you may be eligible for a refund. This is determined on a case-by-case basis and is subject to Bhagi’s Vantillu’s discretion.
7. No Refunds for Usage of Services
   Once the services have been rendered or the product has been consumed (e.g., food), Bhagi’s Vantillu will not provide a refund, except in the case of proven defects or errors on Bhagi’s Vantillu’s part. Refunds are not available for dissatisfaction based on personal preference after the food has been delivered or consumed.
8. Special Circumstances and Refunds
   Bhagi’s Vantillu reserves the right to make exceptions to this Refund Policy in exceptional circumstances, such as:
   • Technical issues that prevent your order from being processed correctly.
   • Major errors in the preparation or delivery process that affect the quality of your order.
   • Government restrictions, natural disasters, or other force majeure events that affect our ability to deliver the services.
9. Changes to Refund Policy
   Bhagi’s Vantillu reserves the right to modify or update this Refund Policy at any time. Any changes will be communicated to you via the Services or email notifications. The updated policy will take effect immediately upon being posted. Your continued use of the Services after changes are made to this policy constitutes your acceptance of the updated terms.
10. Contacting Customer Support
    For refund inquiries or to submit a refund request, you can contact Bhagi’s Vantillu customer support at [insert contact details or support portal]. Please provide the following information to expedite the process:

• Order number
• Description of the issue
• Supporting documentation (e.g., photos, receipts)

1. Eligibility for Refunds
   Refunds may be granted in the following situations:
2. Incorrect or Missing Items: If your order contains incorrect or missing items, a full or partial refund may be issued.
3. Order Cancellation by Bhagi’s Vantillu: If Bhagi’s Vantillu cancels your order due to unforeseen circumstances or operational issues, a full refund will be processed.
4. Food Quality or Condition Issues: If the food you receive is of unsatisfactory quality, spoiled, or damaged, you may be eligible for a refund.
5. Late Deliveries: If your delivery is delayed beyond the time frame promised, you may be eligible for a refund depending on the circumstances.
6. Payment Issues: In cases where a payment error occurs due to technical difficulties or other issues that prevent the processing of an order, a refund may be granted.